Frequently Asked Questions
How can I contact you?
You can contact the Bondet team via the "Contact Us" tab. At Bondet, flexibility and attentiveness are at the heart of our service.
Are your glasses really made in France?
Yes, our glasses are made in France, in Oyonnax in the Ain region, and certified Origine France Garantie, an official label that attests to their French manufacture. Our expertise as an optician dates back to 1929.
Where is my order?
To check the status of your order, log in to your account using the email address provided during your
purchase. You will find all the details under the "My Orders" tab.
You will receive an email once your order has been dispatched from our workshop in Oyonnax (01), followed by updates from our carrier.
Do all your sunglasses really offer UV protection?
Our sunglasses offer 100% UV protection, providing maximum defense by blocking both UVA and UVB rays.
What is the meaning of categories 0, 1, 2, 3, 4 on sunglasses?
The lens category indicates its light filtering capacity.
- Gray, brown, green lenses: category 3.
- Clearer, colored, and gradient lenses: category 1 or 2.
- Polarized lenses: category 3 or 4.
Sunglasses are not suitable for driving at dusk or at night.
Category 0: Very limited reduction of solar glare
Category 1: Limited reduction of solar glare
Category 2: Good protection against solar glare
Category 3: High protection against solar glare
Category 4: Very high protection against extreme solar radiation such as at sea, in snowy areas, in high mountains, or in the desert. Not suitable for driving and for road users.
Why choose polarized lenses?
Polarized lenses offer unique visual comfort; they neutralize distracting glare and dazzle, make shapes and colours sharper, and enhance contrasts and reliefs. Polarized lenses are well-suited for sensitive eyes and recommended for sea and mountain activities.
Where can I buy your glasses?
Our eyeglasses and sunglasses are available at our partner opticians, who are authorized resellers of the brand. You can consult the "Find a partner optician" tab to find the optician nearest you.
You can also purchase all of our sunglasses here on the website www.bondet.com
Can I have prescription lenses fitted to your frames?
It is entirely possible to fit corrective lenses to your sunglasses. To do this, we invite you to visit a partner optician. As for optical frames, you will also find them at our partner opticians, who can offer you lenses adapted to your vision.
I have a problem with my glasses, what can I do?
Your glasses are guaranteed for 2 years from the date of purchase against manufacturing defects and material flaws. The warranty does not apply to scratched lenses, nor to any other reason beyond our responsibility (normal wear and tear, mishandling by the optician or consumer, fitting of lenses from another brand).
After analysis, if the defect falls within the scope of the warranty, we will repair or exchange the defective part.
For any questions, you can contact us via the "contact us" tab.
What is the average price of your frames?
Our glasses are designed to remain affordable while being made in France with genuine expertise. Prices vary depending on the models. We invite you to consult our website or visit one of our partner opticians to discover detailed prices.
How to make a return?
You have 14 days from the receipt of your order to submit a return request, in accordance with current legislation.
Return conditions:
- Items must be returned in their original condition (unworn, with accessories, cases, cleaning cloth, stickers, safety booklet)
Procedure:
- Contact our customer service in the "Contact us" tab
- Indicate your order number and the reason for the return
- Once your request is approved, you will receive return instructions
Return shipping costs are the responsibility of the customer
Refund:
After receipt and verification of the returned items, the refund will be issued within 14 business days via the original payment method.
